Terms & Conditions

DELIVERY CHARGES

FREE DELIVERY ON ALL ORDERS OVER £500 WITH IN 15 MILES OF SHOWROOM

ORDER UNDER £300 WILL INCUR A £18.00 (INC VAT) CHARGE WITHIN 15 MILES.

ORDERS OVER £450 (INC VAT) AND OVER 15 MILES WILL BE FREE

ORDERS UNDER £450 AND OVER 10 MILES WILL INCUR A CHARGE OF £45.00 (INC VAT)

SALES TERMS & CONDITIONS

1. GOODS CANNOT BE SOLD ON A SALE OR RETURN BASIS.

2. GOODS THAT ARE ACCEPTED FOR RETURN AND CREDIT WILL BE SUBJECT TO A 25% HANDLING CHARGE AND ANY COST OF CARRIER THAT WOULD BE INCURRED.

3. GOOD MUST BE CHECKED UPON DELIVERY, SHORTAGES OR BREAKAGES MUST BE REPORTED IN WRITING WITH IN 48 HRS OF DELIVERY OR COLLECTION, AND WHERE BREAKAGES ARE IDENTIFIED A PHOTO OF BROKEN TILES WOULD BE REQUIRED.

LIABILITY WILL BE RESTRICTED TO REPLACEMENT OF BROKEN TILES FOC

CUSTOMERS SHOULD ALWAYS ALLOW ENOUGH TILES TO COVER WAISTAGE AS ADDITIONAL CARRIAGE COST WOULD APPLY TO SMALL ORDERS

4. ALL TILES ARE SUBJECT TO SIZE AND SHADE VARIATION AND MUST BE CHECKED PRIOR TO FIXING AS NO CLAIM WILL BE ENTERTAINED AFTER TILES ARE FIXED.

5. NO LIABILITY WILL BE ENTERTAINED IN RELATION TO DELIVERY DELAYS/DAMAGES WHERE A CONTRACTOR/TILER HAS INCURRED EXTRA COST.

6. ALL GOODS REMAIN THE PROPERTY OF ANGLIA TILES DECORATING SERVICES UNTIL SUCH TIME GOOD ARE PAID FOR IN FULL.

7. WHERE GOOD ARE DELIVERED BY OUTSIDE CARRIERS CUSTOMERS ARE RESPONSIBLE FOR UNDLOADING AND NORMALLY KURBSIDE DELIVERY UNLESS ON OUR OWN TRANSPORT.

GOODS SHALL BE AT THE BUYERS RISK FROM THE TIME OF DELIVERY

DRIVERS WILL NOT MOVE GOOD EXCESSIVE DISTANCE FROM VEHICLES.

8. DATA PROTECTION- ALL CUSTOMER DETAILS ARE KEPT SECURE AND ALL CARD PAYMENTS ARE MADE VIA A SECURE CARD PROCESS SYSTEM.

9. REFUNDS- GOODS RETURNED WILL ONLY BE REFUNDED ONCE GOOD HAVE BEEN RECEIVED, CHECKED AND FOUND TO BE IN GOOD SALEABLE CONDITION.

10 PRICES- ALL PRICES QUOTED ON OUR SITE ARE TRUE AT TIME OF PUBLICATION, BUT ARE SUBJECT TO ALTERATION WITHOUT NOTICE.

11. PRICES QUOTED ARE INCLUSIVE OF VAT (AT CURRENT RATE )